COM FPX 3700 Assessment 1 Interpersonal Conflict 

Interpersonal Conflict 

The term “conflict” encompasses various interpretations, varying greatly from person to person. Factors such as cultural background and education level can significantly influence one’s understanding of conflict. Personally, I view conflict as arising when individuals or groups perceive a situation differently from others. It occurs when differing perspectives clash, whether due to disagreement or a refusal to accept alternative viewpoints. Conflict is an inherent aspect of human relationships at all levels.

However, conflict can easily escalate without open, honest, and consistent communication, coupled with mutual respect. Disagreements or divergent perceptions may quickly devolve into gossip, blame-shifting, anger, and even violence. Closed-mindedness, unreasonableness, antagonism, or a refusal to listen and consider others’ viewpoints only exacerbate the likelihood of conflict (Fahed-Sreih, J., 2017).

COM FPX 3700 Assessment 1 Interpersonal Conflict 

Strategies to reduce or resolve conflict

Numerous approaches exist for mitigating or resolving conflicts. Many organizations provide conflict management training to their employees. Establishing clear standards and equipping employees with the necessary resources for conflict resolution can prevent minor issues from escalating. Research suggests that employing an “integrative” approach enables individuals to analyze situations effectively and reach mutually acceptable solutions, fostering a constructive environment through open communication and creativity. Teaching staff to communicate openly and honestly, without resorting to accusations or belittlement, can facilitate conflict resolution. Cultivating a culture of mutual respect for differing viewpoints can significantly reduce the likelihood of conflicts escalating. (Human Resource, 2018)

The Impact of Conflict on Relationships

No matter the type of communication, verbal, non-verbal, face to face or virtual, positive and negative communication behaviors are key components to conflict or conflict resolution. Face to face communication includes verbal and non-verbal communication, for example, tone of voice, stance, and facial expressions. Virtual communication can consist of positive or negative wordage, all capital letters, punctuation or the receiver’s ability to perceive the message. With any type of communication more positive behaviors and less negative behaviors will always lead to less distress and anger which leads to better conflict resolution and stronger relationships. Ruppel, E. K., (2021).

References

Fahed-Sreih, J. (2017). Conflict dynamics within family businesses: Models and practices. In Conflict in Family Businesses: Concepts, Models, and Practices. Springer International Publishing AG.

Management techniques for mitigating emotional strain among team members in the hospitality industry: Insights from Spanish hotels and restaurants. (2018). Human Resource Management International Digest, 26(5), 16-17. doi:http://dx.doi.org/10.1108/HRMID-05-2018-0097

Ruppel, E. K., Cherney, M. R., Quinn, S. F., & Richards, R. J. (2021). The impact of mediated communication on conflict behavior, resolution, and emotional states in romantic partnerships. Journal of Social and Personal Relationships, 38(12), 3633–3645. https://doi.org/10.1177/02654075211040806

 

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